What if AV equipment fails during my event?
If equipment fails, our on-site technicians will troubleshoot and replace the faulty gear immediately. We always bring backup equipment to minimize downtime, so your event can continue without major disruption.
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Do you offer refunds for event services like venue booking or AV management?
Refund policies vary by service: Venue booking: Refunds depend on the venue’s cancellation terms. AV management: A partial refund may be available if services are canceled at least 14 days before the event. Custom printed items: Refunds are only ...
Do you handle teardown after the event?
Yes. Our technicians manage the complete teardown and removal of equipment once the event concludes. We ensure the venue is cleared efficiently and all equipment is accounted for.
Do you provide technicians to manage the AV setup?
Yes. Our full AV service includes professional technicians who handle setup, testing, live operation, and teardown. This ensures everything runs smoothly from start to finish.
How do I update my event website after it goes live?
You can request updates at any time, such as changing schedules, adding new speakers, or uploading sponsor logos. Simply contact our support team or your account manager with the changes, and we’ll make sure your website reflects the latest event ...
How long does shipping usually take?
Shipping times depend on the type of service: T-shirt and badge printing: 7–10 business days after final design approval. AV equipment and rentals: Coordinated directly with your event timeline. Other items: Typically 5–7 business days after order ...