Refunds

Do you offer refunds for event services like venue booking or AV management?

Refund policies vary by service:

  • Venue booking: Refunds depend on the venue’s cancellation terms.

  • AV management: A partial refund may be available if services are canceled at least 14 days before the event.

  • Custom printed items: Refunds are only available if the items are defective.

We recommend reviewing your contract for service-specific refund policies.

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      If equipment fails, our on-site technicians will troubleshoot and replace the faulty gear immediately. We always bring backup equipment to minimize downtime, so your event can continue without major disruption.

    • Do you handle teardown after the event?

      Yes. Our technicians manage the complete teardown and removal of equipment once the event concludes. We ensure the venue is cleared efficiently and all equipment is accounted for.

    • Do you provide technicians to manage the AV setup?

      Yes. Our full AV service includes professional technicians who handle setup, testing, live operation, and teardown. This ensures everything runs smoothly from start to finish.

    • Can you support live streaming or hybrid events?

      Absolutely. We offer AV solutions for live, virtual, and hybrid events. Our team can set up live streaming, integrate with popular platforms, and provide technical support to ensure a seamless experience for both in-person and online attendees.

    • How do I update my event website after it goes live?

      You can request updates at any time, such as changing schedules, adding new speakers, or uploading sponsor logos. Simply contact our support team or your account manager with the changes, and we’ll make sure your website reflects the latest event ...