Returns

Can I return an item I ordered for my event?

Yes! If you’re not satisfied with a product such as t-shirts, badges, or other printed items, you may request a return within 14 days of delivery. Returned items must be unused and in their original packaging. To start a return, contact our support team with your order number, and we’ll provide instructions for shipping the item back. Please note that custom-printed items may only be eligible for return if there is a manufacturing defect.

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      If equipment fails, our on-site technicians will troubleshoot and replace the faulty gear immediately. We always bring backup equipment to minimize downtime, so your event can continue without major disruption.

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